Head of Community Moderation

Description

Depop’s purpose is to empower creative minds. We’re creating the world's most innovative platform, and we’re putting it into the hands of the unfollowers. We’re the place for our community to discover, connect with and inspire one another and where creative minds are unleashed. We’re a community of over 8 million and we’re growing our team of 85 headquartered in London, with spaces in Milan, NYC and LA.


To support our journey we’re on the hunt for a tech-focused individual to head up our Community Moderation team aka the Depop police. This team works hard to find and remove any rule-breakers within the platform, including fraudulent users and abusive behaviour, and leading this team your ultimate goal will be to ensure trust and safety on Depop. You will be responsible for leading and coaching the team, whilst developing and automating the way in which we investigate and remove content on the app.


Responsibilities

  • Coach and develop a small team of Moderation executives, providing feedback, support and mentorship on a regular basis.
  • Daily escalation point for reviewing contentious user cases and actioning any prohibited behaviour found in the app.
  • Provide regular reports and insight to the business, and identify common user behaviours that could be addressed with automation and product improvements.
  • Responsible for developing and streamlining current methods and processes, increasing effectiveness, working with key partners and finding new ones.
  • Use knowledge of technical and analytics to improve and develop investigation methods.
  • Proactively keep up-to-date with anti-fraud and payments knowledge and trends whilst building relationships with prospective partners.
  • Lead on projects to improve our effectiveness, not just internally but assisting with educating our users on issues related to infringements of Depop rules.
  • Improve and streamline existing processes within our moderation activities.

Requirements

  • SQL Skills - Strongly desired.
  • You are experienced in using automation and data to provide insight and efficiency.
  • You are keen to understand user behaviour in the digital and social sphere.
  • You are passionate about fighting fraud and have keen interests in topics such as scams, secure payments and anti-counterfeiting.
  • You understand the different ways that people can try and defraud others, particularly young individuals online.
  • You have good attention to detail but also able to see the big picture.
  • You are able to work in a fast-paced team, able to identify and implement solutions and next steps.
  • You know how to bring people with you, with the ability to develop high performance teams, whilst also helping out where needed.
  • Experience working in a technology / engineering environment.
  • Sound judgement, even under pressure.
  • Ability to mediate fairly whilst keeping your communication on-brand.
  • Ability to come up with commercial solutions and see them through to implementation.
  • Experience with leading and developing individuals.
  • Additional language skills, particularly Italian, are a plus.

Benefits

Now we're talking. We have stylish offices near Old Street (we were founded in Italy after all) and a relaxed atmosphere where you'll get to work with a well-funded, passionate and friendly team. There are perks of course, to name a few we have 25 days holiday, options to buy/sell more, the regular snacks and drinks, parties and team nights out, yoga, meditation, UK pension scheme, beer and wine in the fridge (or sparkling water and celery if that's more your thing), special stuff on birthdays and life events and more. But the biggest perk of all is the opportunity to work with such a vibrant group of people building a product we all deeply care about.

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