Welcome to Depop. We are the community-driven fashion marketplace where over 13M people come to buy, sell and discover unique items. We're on a mission to transform fashion by empowering the next generation of creative entrepreneurs.
With headquarters in London, spaces in LA and New York, we have a team of more than 150 people dedicated to enhancing and developing the Depop experience for our global communities. And we’re just getting started.
We’re looking for a Head of Fraud Prevention to lead our Fraud & Content Moderation teams in their mission to maintain the safety of our platform and ensure a smooth user experience.
Our Moderation team protects the Depop platform and its users by ensuring we minimise the occurrence of fraud, abuse and prohibited content whilst also educating good users when they make a mistake. The Moderation team works hard to find and remove rule-breakers from our platform, especially as Depop grows beyond our 3.5m new monthly listings. They’re also responsible for responding to users, regarding policy and removal of items.
We’re looking for an experienced operator with strong, strategic leadership experience to focus on the continuous improvement, whilst maintaining an informed vision of industry developments so that we’re in a position to safeguard ourselves & work faster with more volume.
You’ll manage a fantastic team of agents and leads (both on & offshore) whose ultimate goal is to ensure consistent trust & safety on Depop. There is a huge amount of cross-functional work, working with our Head of Community Support, Machine Learning & Data Science teams, as well as proactive involvement with Marketing & Marketplace development. Reporting to our Director of Operations, this is a great opportunity to lead a team in implementing long-term scalable solutions whilst increasingly making use of ML and tech.
Depop is proud to have a loyal and engaged community in the digital world, so we’re looking for someone who shares our passion for delivering the best experience for our users, without any bias or prejudice. We understand that people can make mistakes, and we’re looking for a commercially balanced leader, who can encourage a user-first experience whilst keeping the community safe.
Reporting to Business / Leadership
We have stylish offices near Old Street with a relaxed atmosphere and collaborative environment, where you'll get to work with a well-funded, passionate and friendly team.
We have 25 days holiday with options to buy/sell more, UK pension scheme, healthy snacks in the kitchen, cycle to work scheme, finish-early Fridays, team nights out, yoga, gym discount and more. But the biggest perk of all is the opportunity to work with such a vibrant group of people building a product we all deeply care about.