Community Support Executive

Description

DESCRIPTION

Depop is an exciting social mobile marketplace. Our community of over 5 million people upload more than a million products a month via our iOS, Android and Web apps. We are a design-led, fast growing start-up based in Shoreditch with offices in New York and Milan. Following funding from some of the top venture capitalists in Europe, we’re looking to flip the table and change the way people buy and sell.

Each day, our Community Support team protects Depop and its users by mediating disputes, investigating fraud, answering any queries and educating its community. As a Support Executive you would be responsible for investigating, communicating, mediating and resolving any incoming reports, from misconduct to scammers, ensuring users feel as supported as possible.

We require Support team members to be exceptionally diplomatic, efficient, have a flair for problem resolving and encompass that all important customer service charm. Oh, and being a team player is a must!

This is a new role that has opened up as we look to offer our users more coverage around the clock. Your day begins at 12 and ends at 8.30, and you’ll be working alongside other team members in the office to provide world class service to our users.

If you know what goes into providing great service and you get a kick of out it (preferably within the start-up world) and know Zendesk like the back of your hand (a plus!) then we want to hear from you.

Requirements

REQUIREMENTS

  • Fluent spoken and written English
  • Sound judgement, even under pressure
  • Ability to mediate fairly whilst keeping your communication on-brand
  • Work comfortably and efficiently with other functions in the company
  • Ability to think beyond your day-to-day tasks to help improve internal processes and workflows
  • Be approachable, as you’ll be the ‘go-to’ within the company for any user support issues
  • Intuitive with apps and able to quickly grasp new backend systems and software
  • You have to be adaptable to change, as we’re a fast pace and growing start-up!
  • Willing to work the odd weekend and Bank Holiday

Benefits

BENEFITS

  • Being a part of a popular, ever-growing and well-funded shopping app
  • Working in a cool open office space near Old Street station
  • Working with a sociable yet hard working team
  • No uniform or suits
  • Regular team social events
  • Apple equipment provided
Apply for this role
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