Head of Seller Experience

Description

Welcome to Depop. We are the social marketplace where over 12M people in our vibrant community come to buy, sell and discover unique fashion items. With headquarters in London, spaces in LA and New York, we have a team of more than 125 people dedicated to enhancing and developing the Depop experience for our global communities. And we’re just getting started.

Right now, we are looking for a Head of Seller Experience to lead our growing team and take ownership of the end-to-end experience for our sellers. This role is crucial in supporting the continued success and growth at Depop, by driving and developing a best-in-class seller experience for our community.

We’re currently helping build one of the most dynamic and well-funded start-ups in the London tech scene. Sound like your thing?


Background

Depop’s Seller Experience team sits at the heart of our community. As a fashion marketplace with millions of monthly active users and tens of thousands of daily sales, we consider our seller community to be the driving force behind this. Providing our sellers with a best-in-class experience is therefore critical for us to continue supporting our community, improving our buyer experience and growing our business.

We’re looking for someone who cares deeply about understanding our users, is looking to deliver tangible value for our community, can collaborate across various functions and drives actions on top of insights. Above all, you must be excited by making an impact towards Depop’s mission: transforming the fashion industry.


Responsibilities

  • Develop and execute end-to-end seller experience strategy across commercial, product, marketing and support functions, including definition of seller segments and tiers to determine appropriate service levels.
  • Build a deep understanding of Depop's user behaviours, and become an expert in the evolving market landscape, including competitor best practices.
  • Deliver an improved buyer experience through the expansion of top seller programme and collaborate with Product to drive prioritisation of seller services as the key business stakeholder.
  • Develop external strategic partnerships to support seller growth and retention, and identify potential new revenue streams for Depop through monetisation opportunities.
  • Develop robust tracking and reporting to monitor performance that can utilised to drive sound commercial decisions.
  • Manage a global team and drive a culture of value-based delivery, collaboration and passion for our seller community throughout the team.

Requirements

  • You have a track record as a high-performer in a top-tier strategy consultancy, e-commerce company or a successful community-oriented business.
  • Your commercial and analytical mindset is paired up with strong bias to action.
  • You have experience scaling up growth & retention strategies and have ideally previously worked within a consumer-facing and/or community-focused technology business.
  • You have experience in developing and nurturing relationships with external providers.
  • You have superior cross-functional stakeholder management experience, with the ability to build strong relationships and collaborate with team members and senior management.
  • You have clear and structured communication skills and your decisions are always supported by data.
  • You are passionate about fashion, music, design or the creative arts, but above all, community-driven platforms.

Benefits

Now we're talking. We have stylish offices near Old Street (we were founded in Italy after all) with a relaxed, open environment where you'll get to work with a well-funded, passionate and friendly team. There are perks of course. We have 25 days holiday with options to buy/sell more, UK pension scheme, healthy snacks in the kitchen, finish early Fridays, team nights out, yoga, meditation and more. But the biggest perk of all is the opportunity to work with such a vibrant group of people building a product we all deeply care about.

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