Payments Fraud Specialist

Description

Depop is the fashion marketplace where the next generation buy, sell and get inspired. We are headquartered in London, UK with locations in Manchester, New York, Los Angeles and Australia. We have more than 16 million registered users in 147 countries. In the UK, 1 in 3 Gen Z/Millennials are registered and in the US we have grown 300% over two years. We are also the only European player to have recently entered the top 25 shopping apps by daily active users.

Our mission is to empower the next generation to transform fashion, and our team of nearly 200 people are dedicated to serving the needs of our global community.

We operate on three pillars:

  1. Community: Our buyers, sellers and employees are inclusive, diverse and accessible. We are committed to empowering diversity within the fashion community.
  2. Entrepreneurship: We support our community and help them build their business with Depop. We thrive on supporting innovation by shaping an environment where creators, makers or hustlers can thrive.
  3. Sustainability: Depop helps extend the life of garments and reduce waste, we care about the world and want to make a positive change within the fashion industry.

Background

Right now, we’re looking for a Payments Fraud Specialist to join our Moderation team in London. In this unique role, you will initiate and manage a new payments-focused area to increase and maintain satisfaction for all of Depop's users.

In this new role, you will work across the Community Experience division (Moderation and Support), to ensure we are able to identify fraud before it happens whilst also providing world class support to our community.

In addition, you will help continually identify improvements to our tools and processes to ensure they are watertight as our user base grows.

Responsibilities

  • Screening for all areas of fraud
  • Monitoring and preventing disputes and chargebacks being raised
  • Escalating user queries
  • Helping to develop our internal and external processes
  • Collaborating with our outsourced team
  • Sharing your knowledge and experience in fraud with the wider team

Requirements

  • At least 1 years’ experience in an anti-fraud screening position
  • Comfortable and efficient in using fraud screening tools (Radar, Stripe, etc)
  • Experience in defending against chargebacks and working with merchants to increase reversals
  • Created analysis of data to give holistic overview
  • Trained others in fraud screening or other processes
  • Either created or helped change a process whether internally or externally

About you:

  • Strong decision making
  • Confident communicator both internally and externally
  • A process driven mindset and approach

Benefits

Depop offers the opportunity to work in one of the UK's fastest-growing scale-ups, with a vibrant and diverse group of people, building a product we all deeply care about, in addition to:

Learn and Grow: We sponsor and run a myriad of programs, conferences and meet-ups to up-skill our employees and enhance their journey with us, just ask!
Wellbeing: We care about wellbeing. We offer a cycle to work scheme, healthy fruit and snacks in the office, breakfast every Tuesday, eye-care vouchers and a discounted gym membership.
Mental Health: Mental health is a top priority for Depop. We offer subsidised counselling appointments through SelfSpace, have mental health first aiders and also run yoga, meditation and more.
Work/life balance: We have 25 days of holiday with the opportunity to buy or sell 5 more, a day off for activism, and sabbaticals for our long-serving employees.
Family life: We offer flexible working (based on your team), generous parental leave policies, and, all of our offices are dog-friendly!
Financial: We match up to 6% on your pension and offer discounts through BenefitHub.
Fun: We love to celebrate our successes at Depop. On Friday we finish an hour early to socialise with free food, and have amazing Winter and Summer Parties. We also host internal employee socials such as quiz night, games night, movie night and more.

Depop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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