Community Moderation Executive

Description

As a Community Moderation Executive, you will be responsible for investigating and moderating users and listings to ensure trust and safety on Depop. On a daily basis, you will use a number of tools to identify, assess and action on profiles that pose risks to the business and other users. You will also be involved in projects aimed to improve our processes and/or educating our users on issues related to infringements of Depop rules, fraud and counterfeits.


About you

  • You are passionate about fighting fraud and have keen interests in topics such as anti-fraud and anti-counterfeiting
  • You enjoy gathering evidence and connecting the dots to build a full picture
  • You have good attention to details but also able to see the big picture
  • You are able to follow established processes and are not afraid of suggesting improvements where needed


Responsibilities

  • Investigate user accounts and gather relevant information from different sources to prevent fraudulent activities and/or infringements to our Terms
  • Communicate with our users in a friendly yet confident manner
  • Review listings that may contain prohibited items
  • Proactively keep up-to-date with anti-fraud and anti-counterfeiting knowledge and trends

Requirements

  • Keen interest in fighting fraud
  • Degree-level qualification(s)
  • Fluent spoken and written English
  • Sound judgement, even under pressure
  • Ability to mediate fairly whilst keeping your communication on-brand
  • Ability to think beyond your day-to-day tasks to help improve internal processes and workflows
  • You have to be adaptable to change, as we’re a fast pace and growing start-up!


Desired Skills

  • Additional language skills, particularly Italian
  • Experience with anti-fraud and/or anti-counterfeiting
  • Experience working in a startup environment
  • Some understanding of intellectual property law

Benefits

  • Great offices near Old Street
  • Flexible, relaxed atmosphere, working with a well-funded, amazing and very friendly team
  • Competitive salary with share options
  • 25 days paid holidays and option to buy/sell more
  • Apple staff discount
  • Fully stocked snack cupboard, drinks fridge and fresh fruit
  • Wonderful Wednesdays & Friday drinks
  • Staff parties and events
  • Depop pension scheme (coming soon)
  • Ride to work / childcare / eye care vouchers on request
  • Special stuff on birthdays and life events
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