Depop is the fashion marketplace where the next generation buy, sell and get inspired. Our mission is to empower the next generation to transform fashion, and our team of nearly 200 people is dedicated to enhancing and developing the Depop experience to serve the needs of our global community.
We are headquartered in London, UK with locations in New York and LA, and have more than 15 million registered users in 147 countries.
We have a prime position in the UK where we estimate 1 in 3 Gen Z/Millennials are registered. We are experiencing rapid growth (300% over two years) in the US; recently entering the top 25 shopping apps by daily active users (the only European player to do so).
And we’re just getting started.
> Working hours: 22.5 hours (over 3 shifts) between Saturday - Wednesday 3:30pm-12am
> This role is remote-based yet required to attend the London Office for training events
As our Community continues to grow at Depop, so does our Experience team. We are looking for a Senior Experience (Team Lead) to focus on providing exceptional support across multiple channels (e.g. email, social media, and live chat). You will help our team to drive new ideas and grow their skills, and provide your expertise to support the Leadership team in day to day running of Support functions at Depop.
With expert level knowledge of Depop and proven high-performance experience in your current role; you are a mentor for the team and a go-to person for Support knowledge across the company.
You’re super approachable, always happy to help the team with questions, and ready to assist our Training Lead in teaching new processes.
You'll work with the Leadership team in communicating day-to-day operations based on incoming tickets/chats, communicating daily performance metrics and providing feedback to the team. You take initiative to make positive changes and you can reflect on results quickly, change gears, and motivate the team.
> 11th November 2019 - Training commences @ London HQ
What we are ideally looking for:
We have stylish offices near Old Street with a relaxed atmosphere and collaborative environment, where you'll get to work with a well-funded, passionate and friendly team.