Junior Seller Success Manager

Description

Welcome to Depop. We are the community-driven marketplace where our users buy, sell and get inspired. With more than 15 million registered users in 147 countries, our mission is to empower the next generation to transform fashion.

We are a platform catering to how the next generation shops, perceives brands, uses technology and seeks community. Buying and selling on Depop is a social affair. We focus on individual sellers allowing them to create their own unique profiles, through which they become brands on their own.

Right now, we are looking for a Junior Seller Success Manager within our US Community team. This role is crucial in supporting the continued success and growth at Depop, by delivering a best-in-class seller experience for our community.

Background

As a fashion marketplace with millions of monthly active users and tens of thousands of daily sales, we consider our seller community to be the driving force behind this. Providing our sellers with a best-in-class experience is therefore critical for us to continue supporting our community, improving our buyer experience and growing our business.

We’re looking for someone who cares deeply about delivering value for our community by supporting and providing exceptional service to our users. Above all, you must be excited by making an impact towards Depop’s mission: transforming the fashion industry.

Responsibilities

  • Proactively manage relationships with top sellers to improve their overall experience with Depop and identify opportunities for Depop to support their growth.
  • Act as the direct point of contact for Depop’s top sellers, including providing support and advice, responding to all queries and proactively monitoring dedicated top seller forums.
  • Work closely with the Support team to define and implement prioritised support processes for top sellers, and the Curation team to support top seller promotion through the Explore Page.
  • Build a deep understanding of our sellers by conducting detailed user interviews and competitor research, and liaise with relevant teams (e.g. Product, Marketing, Support, etc.) to share knowledge and insight.
  • Own and drive the monthly process for reviewing, updating and documenting top sellers.
  • Support the Community team to plan, organize and execute workshops focused on seller education and growth.

Requirements

  • You have previously worked within a consumer-facing and/or community-focused business.
  • You have proven experience in a customer support, customer experience or account management role.
  • You have clear and structured communication skills, and can be described as motivated and outgoing.
  • You are highly organized with strong attention to detail and are able to execute on processes.
  • You ideally have experience using Google or Microsoft Applications (e.g. docs, sheets, slides).
  • You are ideally familiar with the Depop app and feel comfortable providing advice on best practices.
  • You are creative and not afraid to share insights or present new ideas.
  • You are comfortable working individually and as part of a team with the ability to collaborate across teams.
  • You are passionate about fashion, music, design or the arts, but above all, community-driven platforms.

Benefits

Now we're talking. We have a relaxed and collaborative environment where you'll get to work with a well-funded, passionate and social team. There are perks of course. We have 25 days vacation, robust healthcare coverage options (medical/dental/optical) and employee benefits, options to buy/sell more on Depop.com, healthy snacks in the kitchen, team events, and more. But the biggest perk of all is the opportunity to work with such a vibrant group of people building a product we all deeply care about.

Apply for this role