Community Support Executive


Depop is the shopping community where the world’s creatives come to buy, sell, discover and explore the most inspiring and unique items. We’re on a mission to build our platform into one of the most vibrant, inspiring and creative communities in the world.

Our HQ is based in London and we have spaces in Milan, NYC and LA. As our community continues to grow, we’re on the hunt for a Community Support Executive to provide world class service to our users, this role requires working at the weekends too but we are super flexible with working from home on these times.

Each day, our Community Support team protects Depop and its users by mediating disputes, investigating fraud, answering any queries and educating its community. As a Support Executive you would be responsible for investigating, communicating, mediating and resolving any incoming reports, from misconduct to scammers, ensuring users feel as supported as possible.

We require Support team members to be exceptionally diplomatic, efficient, have a flair for problem resolving and encompass that all important customer service charm. We want someone who has a pragmatic approach and is always open to feedback, and looking for ways to improve things.

If you know what goes into providing great service and you get a kick of out it (preferably within the start-up world) and know Zendesk like the back of your hand (a plus!) then we want to hear from you.


  • Fluent spoken and written English (Italian speakers always a plus!)
  • Sound judgement, even under pressure
  • Work comfortably and efficiently with other functions in the company
  • Ability to think beyond your day-to-day tasks to help improve internal processes and workflows
  • Be approachable, as you’ll be the ‘go-to’ within the company for any user support issues
  • Intuitive with apps and able to quickly grasp new backend systems and software, including Zendesk & Google suite
  • You must be adaptable to change, as we are super fast paced
  • Willing to work some weekend and Bank Holiday days


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