Community Support Agent - Los Angeles

Description

Welcome to Depop. We are the community-driven marketplace where over 14M people come to buy, sell and discover unique items. We're on a mission to transform fashion by empowering creative entrepreneurs.

With headquarters in London, spaces in LA and New York, we have a team of more than 150 people dedicated to enhancing and developing the Depop experience for our global communities. And we’re just getting started.


Background

Each day, our Community Support team protects Depop and its users by mediating disputes, investigating fraud, answering any queries and educating its thriving community. As a Support Agent you would be responsible for investigating, communicating, mediating and resolving any incoming reports, from misconduct to disputes on transactions, ensuring users feel as supported as possible.

We require Support team members to be exceptionally diplomatic, efficient, have a flair for problem resolving and encompass that all important customer service charm. We want someone who has a pragmatic approach and is always open to feedback, and looking for ways to improve things - part of our recent focus is moving to provide live chat to users.

If you know what goes into providing great service and you get a kick out of it (preferably within the start-up world) and know Zendesk like the back of your hand (a plus!) then we want to hear from you. This role will cover all aspects of our team, including live chat, social and email support and you must be based in Los Angeles to apply.

Requirements

What this role requires:

  • The ability to provide personalised and incredible support to our Community
  • Chatting to users, emailing them, tweeting them
  • Being comfortable in having colleagues all over the world, and being smart about how you communicate with our team virtually
  • Proactively spotting where we could do better by providing feedback on what you’re hearing from users and ideas on how to better our processes
  • Being a part of ever evolving payments and transactions team, and understanding how PayPal and or similar platforms work
  • Helping our internal community at Depop and being super approachable and friendly


Role Details

We are looking for independent, driven and confident people who are fast learners, and have a genuine passion for everything Depop and can enhance our user experience.

This role is centred around offering support between 9am-6pm PT - full flexibility here is a must, and will include some weekend working.

This is a remote role, so you can work from wherever you are in Los Angeles. We will be doing interviews and training here, so you must be able to travel to central LA regularly.

You must be a U.S citizen to apply for this role, with flawless written english. This is a full time role, of 37.5h/week

Benefits

Now we're talking. We have a relaxed and collaborative environment where you'll get to work with a well-funded, passionate and social team. There are perks of course. We have 25 days holiday with options to buy/sell more, US healthcare options, healthy snacks in the kitchen, finish early Fridays, team nights out and more.

But the biggest perk of all is the opportunity to work with such a vibrant group of people building a product we all deeply care about.

Apply for this role