Welcome to Depop. We are the community-driven fashion platform where over 13M people come to buy, sell and discover unique items. We’re on a mission to redefine fashion by empowering the next generation of creatives.
With headquarters in London, spaces in LA and New York, we have a team of more than 125 people dedicated to enhancing and developing the Depop experience for our global communities. And we’re just getting started.
As our community continues to grow, we’re now looking for a QA Coordinator to help improve the quality and performance of our Support and Moderation service.
Our Community Support and Moderation teams protect Depop and its users by mediating disputes, investigating fraud, answering any queries and educating its community.
You will primarily be tasked with helping improve our QA process and continuously evaluate the standard of work across our teams to provide feedback (good and bad) to team managers. This will provide each team member the opportunity to access regular and thorough appraisal of their work, so that we can reach our goal of offering world class and memorable experiences to our users.
We’re looking for someone with a keen eye for process and detail who knows what drives amazing customer service. As a crucial member of the Operations team, the QA Coordinator will help bring our service to the next level.
We have stylish offices near Old Street (we were founded in Italy after all) and a collaborative atmosphere where you'll get to work with a well-funded, passionate and friendly team.
We have 25 days holiday with options to buy/sell more, UK pension scheme, gym discount, healthy snacks in the kitchen, finish early Fridays, team nights out, yoga and more. But the biggest perk of all is the opportunity to work with such a vibrant group of people building a product we all deeply care about.