Seller Experience Account Manager

Description

Welcome to Depop. We are the social marketplace where over 12M people in our vibrant community come to buy, sell and discover unique fashion items. With headquarters in London, spaces in LA and New York, we have a team of more than 125 people dedicated to enhancing and developing the Depop experience for our global communities. And we’re just getting started.

Right now, we are looking for an Account Manager within our Seller Experience team. This role is crucial in supporting the continued success and growth at Depop, by delivering a best-in-class seller experience for our community.

We’re currently helping build one of the most dynamic and well-funded start-ups in the London tech scene. Sound like your thing?


Background

Depop’s Seller Experience team sits at the heart of our community. As a fashion marketplace with millions of monthly active users and tens of thousands of daily sales, we consider our seller community to be the driving force behind this. Providing our sellers with a best-in-class experience is therefore critical for us to continue supporting our community, improving our buyer experience and growing our business.

We’re looking for someone who cares deeply about delivering value for our community by supporting and providing exceptional service to our users. Above all, you must be excited by making an impact towards Depop’s mission: transforming the fashion industry.


RESPONSIBILITIES

  • Proactively manage relationships with top sellers to improve their overall experience with Depop and identify opportunities for Depop to support their growth.
  • Act as the direct point of contact for Depop’s top sellers, including providing support and advice, responding to all queries and proactively monitoring dedicated top seller forums.
  • Work closely with the Support team to define and implement prioritised support processes for top sellers, and the Curation team to support top seller promotion through the Explore Page.
  • Build a deep understanding of our sellers by conducting detailed user interviews and competitor research, and liaise with relevant teams (e.g. Product, Marketing, Support, etc.) to share knowledge and insight.
  • Own and drive the monthly process for reviewing, updating and documenting top sellers.
  • Support the seller experience team to plan, organise and execute workshops focussed on seller education and growth.

Requirements

  • You have previously worked within a consumer-facing and/or community-focused business.
  • You have proven experience in a customer support, customer experience or account management role.
  • You have clear and structured communication skills, and can be described as motivated and outgoing.
  • You are highly organised with strong attention to detail and are able to execute on processes.
  • You ideally have experience using Google or Microsoft Applications (e.g. docs, sheets, slides).
  • You are ideally familiar with the Depop app and feel comfortable providing advice on best practices.
  • You are creative and not afraid to share insights or present new ideas.
  • You are comfortable working individually and as part of a team with the ability to collaborate across teams.
  • You are passionate about fashion, music, design or the arts, but above all, community-driven platforms.

Benefits

Now we're talking. We have stylish offices near Old Street (we were founded in Italy after all) with a relaxed, open environment where you'll get to work with a well-funded, passionate and friendly team. There are perks of course. We have 25 days holiday with options to buy/sell more, UK pension scheme, healthy snacks in the kitchen, finish early Fridays, team nights out, yoga, meditation and more. But the biggest perk of all is the opportunity to work with such a vibrant group of people building a product we all deeply care about.

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