Community Moderation Agent

Description

Depop is the fashion marketplace where the next generation buy, sell and get inspired. We are headquartered in London, UK with locations in Manchester, New York, Los Angeles and Australia. We have more than 16 million registered users in 147 countries. In the UK, 1 in 3 Gen Z/Millennials are registered and in the US we have grown 300% over two years. We are also the only European player to have recently entered the top 25 shopping apps by daily active users.

Our mission is to empower the next generation to transform fashion, and our team of nearly 200 people are dedicated to serving the needs of our global community.

We operate on three pillars:

  1. Community: Our buyers, sellers and employees are inclusive, diverse and accessible. We are committed to empowering diversity within the fashion community.
  2. Entrepreneurship: We support our community and help them build their business with Depop. We thrive on supporting innovation by shaping an environment where creators, makers or hustlers can thrive.
  3. Sustainability: Depop helps extend the life of garments and reduce waste, we care about the world and want to make a positive change within the fashion industry.

The Role

Right now, we're looking for a Community Moderation Agent to join our Content & Community Moderation team in our London HQ. In this role, you will be responsible for investigating and moderating users and listings to ensure Depop is a highly trusted platform and safe marketplace for our users.

We want you to use your curiosity and natural eye for detail to identify, investigate and take action on profiles that pose risks to other users and the business. You will also work with teams across the business in supporting projects aimed to improve our processes and further educate our users on issues related to fraud, item counterfeits and further infringements of Depop rules.

Responsibilities

  • Investigate user accounts and gather relevant information from different sources to prevent fraudulent activities and/or infringements to our Terms
  • Communicate with our users in a friendly yet confident manner
  • Review listings that may contain prohibited items
  • Proactively keep up-to-date with anti-fraud and anti-counterfeiting knowledge and trends
  • Respond to daily community support reports and issues in an efficient and timely manner.

Requirements

About You

  • Passionate about fighting fraud and have keen interests in topics such as anti-fraud and anti-counterfeiting
  • You enjoy gathering evidence and connecting the dots to develop a detailed understanding of a case
  • You have good attention to details but also able to see the bigger picture
  • You are able to follow established processes and are not afraid of suggesting improvements where needed
  • Fluent spoken and written English
  • Ability to make sound judgements, even under pressure
  • Ability to mediate fairly whilst keeping your communication on-brand
  • Highly adaptable to change in a growing start-up.

Bonus points for:

  • Additional language skills, particularly Italian
  • Experience with anti-fraud and/or anti-counterfeiting
  • Experience with Zendesk or end user ticketing system
  • Experience working in a startup environment

Benefits

Depop offers the opportunity to work in one of the UK's fastest-growing scale-ups, with a vibrant and diverse group of people, building a product we all deeply care about, in addition to:

Learn and Grow: We sponsor and run a myriad of programs, conferences and meet-ups to up-skill our employees and enhance their journey with us, just ask!
Wellbeing: We care about wellbeing. We offer a cycle to work scheme, healthy fruit and snacks in the office, breakfast every Tuesday, eye-care vouchers and a discounted gym membership.
Mental Health: Mental health is a top priority for Depop. We offer subsidised counselling appointments through SelfSpace, have mental health first aiders and also run yoga, meditation and more.
Work/life balance: We have 25 days of holiday with the opportunity to buy or sell 5 more, a day off for activism, and sabbaticals for our long-serving employees.
Family life: We offer flexible working (based on your team), generous parental leave policies, and, all of our offices are dog-friendly!
Financial: We match up to 6% on your pension and offer discounts through BenefitHub.
Fun: We love to celebrate our successes at Depop. On Friday we finish an hour early to socialise with free food, and have amazing Winter and Summer Parties. We also host internal employee socials such as quiz night, games night, movie night and more.

Depop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply for this role