1.) There are no refunds, what you see is what you get, but I may throw in an extra surprise item from time to time! But let me know if something is up and we can TRY to work something out. 2.) communication is key! 🗝 please tell me sooner than later if you want something or not after telling me to put it on hold. 3.) I can arrange holds on items just let me know! In addition always MESSAGE ME BEFORE PURCHASES 🗿 4.) I do accept trades or offers, just no low-blows because chances are I’ve already made the item very cheap compared to it’s original price. 🥺