SHIPPING/PROCESSING TIME: please allow up to a week for shipping, im only 1 person and due to the volume of orders and the fact everything is handmade it can take up to 7 days. i try to get orders out as fast as possible but please be patient, thank you <3 CUSTOMS/ORDER SPECIAL REQUESTS: please refer to my customs listing for how to go about ordering a custom! if you have a special request for any other order (wanting a chain vs black cord, added extension etc) please make sure you message directly from the listing, not my profile! messaging directly from your purchase listing ensures that i can keep track of it <3 ORDER ISSUES: if you receive your order and there is an issue, such as receiving the wrong item or unfulfilled special request, please dm me before leaving a bad review! i try my best but everyone makes mistakes and i will do my best to correct it