Item cost or partial will be refunded, if fault is seller's. If it states clearly , or photos show the flaw, measurements, or buyer changed mind, partial refund of the cost of item will be refunded. Items are pre-owned, not new. well love has some areas that need tiding up but overall good condition sold as is good condition please see photo good condition we wiped down Toys and gently wash our plush, then stored in storage bins we buy items from all places and can't guaranteed if smoke or pet free therefore we recommend cleaning the items to your liking Note: When buying vintage, retro, antique, or preowned expect normal wear and tear. Item is a pre owned A preowned item in good condition! if you have any questions please email me I will ship within 2 business days thanks for stopping by