Store Policy : No returns. Will allow holds but only for 24 hours. Bundles okay. Please do not send offers on PRICE FIRM items. It will be mentioned in the decsription if price is firm. Otherwise everything else is fair game. SHIPPING AND PACKAGING: I can only ship once a week. If you need it urgent, please do not purchase. Packaging materials may be recycled or reused items. The reason why eco-friendly policy is off is because it might be NEW. Once it is shipped it is out of my hands. Please refer to the tracker for updates. #kawaii #gothic #lolita #academia #lowball