Perfect Phrases for Customer Service by Robert Bacal Paperback Business Book Brand new paperback Perfect Phrases for Customer Service by Robert Bacal. A super practical business & professional development book packed with tools, techniques and ready-to-use scripts for handling customer complaints, difficult situations and everyday customer interactions. Perfect for: • Customer service workers • Managers & supervisors • Retail & hospitality • Call center employees • Business owners • Sales professionals • Workplace training • Communication skill building 📚 Paperback 📖 Author: Robert Bacal 🔖 ISBN-13: 978-0-07-144453-8 🏷️ McGraw-Hill / Perfect Phrases series Great addition to a professional library or a useful gift for someone starting a customer-facing career. Please note: Brand new, but may have minor cosmetic shelf/storage wear. See photos. Ships fast from a smoke-free home. #customerservice #businessbook #professionaldevelopment #communicationskills #careeradvice