Difficult Conversations Douglas Stone 10th Anniversary Edition 2010 Negotiations Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen provides a step-by-step approach to navigating tough dialogues with less stress and more success. This 10th-Anniversary Edition from Penguin Books is updated with a new chapter addressing the 10 most frequently asked questions about difficult conversations. Based on fifteen years of research from the Harvard Negotiation Project, it offers practical advice for deciphering the underlying structure of conflict, managing strong emotions, and maintaining balance regardless of the other person's response. Author: Douglas Stone, Bruce Patton, Sheila Heen Publisher: Penguin Books Publication Year: 2010 Format: Paperback Language: English Edition: 10th Anniversary Edition ISBN: 9780143118442 Subject: Self-Help, Busine #emotionalintelligence #leadership #professionaldevelopment #interpersonalskills #self -help